Information We Collect

When you reach out to us or use our services, we collect different types of information. Some you give us directly, and some we gather automatically to improve your experience.

Information You Provide

This includes anything you share with us voluntarily:

• Contact details – Name, email address, phone number, and company information when you fill out forms or send us inquiries
• Project information – Details about your mobile app, performance issues, technical requirements, and business objectives
• Communication records – Emails, messages, and notes from our conversations to keep track of your project needs
• Payment information – Billing address and payment details (though our payment processor handles the sensitive stuff)

Information We Collect Automatically

When you visit nodebridgeflow.com, we gather some technical data to understand how people use the site:

• IP address and general location (city level, not your exact address)
• Browser type, device information, and operating system
• Pages you visit and how long you spend on them
• Referring websites and search terms that brought you here

How We Use Your Information

We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose related to delivering better mobile app performance optimization services.

We don't use your information for marketing unless you've explicitly asked us to keep you updated about new services or industry insights. And you can opt out of those communications anytime.

Data Storage and Security

Your information is stored on secure servers with proper encryption and access controls. We work with reputable hosting providers that maintain certifications and follow industry best practices.

Security Measures

• Encryption of data in transit using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Limited access to personal data (only team members who need it for their work)
• Secure backup systems with encrypted storage
• Multi-factor authentication for internal systems

That said, no system is 100% secure. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and take steps to minimize any harm.

Sharing Your Information

We don't sell your personal information. Period. But we do share it in specific situations where it's necessary or beneficial for providing our services.

Who We Share With	Why We Share It
Service Providers	Cloud hosting, email services, and payment processing – they help us operate but can only use your data for those specific purposes
Legal Authorities	If required by Japanese law or legal process, we'll provide information to government agencies or courts
Business Partners	Occasionally we collaborate with other companies on projects – we'll always ask your permission first

All third parties we work with are required to maintain the same level of data protection we do. We vet our partners carefully and ensure they comply with relevant privacy standards.

Your Rights Under Japanese Law

Japan's Act on the Protection of Personal Information (APPI) gives you several rights regarding your data. Here's what you can do and how to do it:

Access and Correction

You can request a copy of the personal information we hold about you. If any of it is inaccurate or outdated, you have the right to ask us to correct it. Just send an email to help@nodebridgeflow.com with "Data Access Request" in the subject line.

Deletion

You can ask us to delete your personal information, though there are some exceptions. For example, we might need to keep certain records for tax or legal reasons. We'll explain if we can't delete something and why.

Usage Restriction

If you're concerned about how we're using your data, you can request that we limit its use to specific purposes. This might affect our ability to provide certain services, but the choice is yours.

Data Portability

Want to take your data elsewhere? We'll provide it in a commonly used format that you can transfer to another service provider.

Cookies and Tracking

Like most websites, we use cookies. These are small text files stored on your device that help the site function properly and give us insights into how people use it.

Types of Cookies We Use

• Essential cookies: Required for the website to work properly (like remembering you're logged in)
  • Session management
  • Security features
  • Load balancing
• Analytics cookies: Help us understand which pages are popular and how visitors navigate the site
  • Page view tracking
  • User behavior patterns
  • Performance monitoring
• Preference cookies: Remember your settings so you don't have to reconfigure things each visit
  • Language preferences
  • Display settings

Most browsers let you control cookies through their settings. You can block them entirely, though this might affect how the site works for you.

Data Retention

We don't keep your information longer than necessary. But what's "necessary" varies depending on the type of data and why we collected it.

• Active project data: Kept while we're working together and for one year after project completion
• Financial records: Retained for seven years to comply with Japanese tax laws
• Communication logs: Maintained for two years to help with any follow-up questions or issues
• Website analytics: Aggregated data kept indefinitely, but individual user data is anonymized after 26 months

When we no longer need your data, we delete it securely. This means overwriting it so it can't be recovered, not just moving it to a trash folder.

International Data Transfers

Our primary operations are in Japan, but some of our service providers operate servers in other countries. When your data crosses borders, we make sure it's protected according to Japanese standards.

For transfers outside Japan, we rely on:

• Standard contractual clauses approved by Japanese authorities
• Service providers certified under recognized privacy frameworks
• Additional security measures to protect data in transit

If you have concerns about where your data is stored, contact us and we'll provide specific details about our infrastructure.

Children's Privacy

Our services aren't designed for children under 16, and we don't knowingly collect information from them. If you're a parent who believes your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if we have your address) or by posting a notice on our website.

The "Last Updated" date at the top shows when the policy was most recently revised. We encourage you to review it periodically, especially if it's been a while since you last checked.

Third-Party Links

Our website might link to other sites that aren't operated by us. We're not responsible for their privacy practices. When you click through to another site, we recommend reading their privacy policy to understand how they handle your information.